Transportation of certain categories of passengers.
Transportation of persons with disabilities or disabled persons.
- The passenger is obliged to determine independently before the journey with his/her ability to use air transport, taking into account the state of his/her health. Air carrier provides important information about the flight in acceptable formats.
- The air carrier is not responsible for the deterioration of the passenger’s health or other consequences that may occur to the passenger due to the passenger’s age, mental or physical conditions during boarding, flight or after transportation by air and ground within the bounds of the airport.
- A passenger, whose physical condition causes anxiety for the air carrier (seriously ill patients, patients on stretchers and others), is allowed to be transported by air in the case of availability of an appropriate certificate from the health care institution, which states that he/she is not contraindicated in transportation by air transport, and in some cases, that his/her illness does not threaten others.
- Transportation of seriously ill patients and patients on stretchers is carried out only in the company of a person who will provide care for the patient during the flight. Transportation of patients on stretchers is performed with providing them a place (places) on the aircraft together with a payment at a rate, which is determined by the air carrier.
- In cases where the patient cannot be reseated from a stretcher to a seat, the possibility of his/her transportation must be determined in advance by agreement between the air carrier and the person, accompanying the patient.
- The air carrier is entitled to reject the transportation of a patient on a stretcher in case of absence on board of the aircraft the conditions, which are required for the carriage of such a patient.
- The request concerning the necessity of assistance during transportation of the patient must be sent to the air carrier:
– For the patient, who is transported on stretchers – no later than 72 hours before the flight departure. The air carrier gives a response no later than within 36 hours;
– For other patients with disabilities – no later than 48 hours before the flight departure.
The air carrier provides a response no later than 24 hours before and notifies the sales agent, who made the reservation and made a request for providing of appropriate services, as well as the airports of departure, destination and transit. If the event, which led to the loss of mobility, occurred less than 24 hours before departure, the issue concerning the possibility of transportation would be resolved promptly by the phone, that numbers were posted on the airline’s website, namely: www.anda-air.aero .
- Blind and deaf passengers, accompanied by a guide dog, are placed in seats where there is enough space for the dog, near the emergency exit. The guide dog is transported for free of charge.
- Passengers with disabilities are located near the emergency exit and in such a way that they do not interfere with the rapid evacuation of passengers from the aircraft. The air carrier provides assistance to such passengers in moving them to the lavatory as needed.
- Airport management should take measures to ensure that disabled persons and persons with disabilities can:
– Report about their arrival to the airport and ask for assistance at certain points inside and outside the airport terminal buildings;
– Move from a certain point to the check-in desk;
– Check their baggage in and register it;
– Move from the check-in desk to the aircraft with the passing of immigration, customs and other procedures;
– Get on board the aircraft with the help of elevators, wheelchairs or with other necessary support;
– Move from the aircraft door to their seats;
– Keep and reach luggage in the cabin;
– Move from their seats to the aircraft’s door;
– Deplane with the help of elevators, wheelchairs or with other necessary support;
– Move from the aircraft to the baggage claim terminal and receive baggage with the passing of immigration and customs procedures;
– Move from the baggage claim terminal to a certain control point;
– Move to a connected flight in case of a transfer with getting an assistance in the air and on land, and if necessary inside and between airport terminals;
– Move to the lavatory if necessary;
– Obtain the necessary information in acceptable formats for making flights;
– Replace temporarily on a similar basis the damaged or lost mobile transportation means.
- If a person with a disability or a disabled person is assisted by a person who accompanies him/her, then such person, at his/her request, should be allowed to provide the necessary assistance at the airport and during boarding and deplaning from the aircraft. The air carrier provides (if possible) to such a person a seat near a disabled person or a person with disabilities.
- The air carrier provides transportation of up to two units of mobile transportation means per a disabled person or a person with disabilities, including electric wheelchairs (subject to advance warning for 48 hours and taking into consideration possible space limitations on board an aircraft and in accordance with legislation on dangerous goods).
Chapter 2. Transportation of children and pregnant women
- Infants (infant – INF) up to 2 years and children (CHD) aged from 2 to 12 years are considered to be children in air transport.
- Children under 2 years are transported without providing a separate seat, and at the age from 2 to 12 years with a separate place.
- Children can be transported both accompanied and unaccompanied by an adult passenger, provided that the requirements, specified in paragraphs 4 – 8 of this chapter, are met.
- In the category “unaccompanied child”, children aged from 5 to 14 years at domestic flights and children aged from 5 to 16 years at international flights are eligible.
- Children under the age of 5 years, not accompanied by adult passengers, are not transported on the airline’s flights.
- Children traveling unaccompanied shall be accepted for carriage after the parents or guardians fill in the appropriate duly executed documents and pay for this service in the amount of EUR 45.
- The age of the child is determined on the date of commencement of transportation from the departure airport, referred to in traffic documents.
- Every adult passenger has the right to carry only one infant with him/her without providing a separate seat. At the same time, one adult passenger is allowed to carry with him/her no more than two infants – one without a separate seat, and the other one in a separate seat, by paying for such transportation according to the rates, set by the air carrier for the carriage of children aged from 2 to 12 years. An infant, for whom a separate seat was paid, should be transported in child safety seat, which was certified for use in air transport. In the event that the passenger does not have such a child safety seat and if the specified conditions are not fulfilled by him/her, the air carrier has the right to refuse to transport the baby in a separate seat.
- Pregnant women may be accepted for carriage by air, provided that they do not exceed 35 weeks of pregnancy, and 32 weeks in case of multiple pregnancies.
- It is not recommended to transport recently delivered women and newborns in the first 7 days after childbirth. An air carrier may prohibit the carriage of this specified category of passengers.
- Passengers with children less than 2 years old are provided with seats equipped with an additional oxygen mask.
Chapter 3. Transportation of deported and admitted passengers
- The air carrier is not liable for the refusal, issued by the state authorities, to grant the passenger an entry permit to the country.
- The passenger is obliged, at the request of the air carrier or state authorities, to return to the point of departure or other place in connection with the refusal of the country of destination to accept such a passenger, irrespective of whether this country is the destination or transit place, and to pay the corresponding cost of transportation backward.
- The air carrier may use for the payment of such transportation any funds from the amounts, previously paid to air carrier by the passenger for the unfulfilled transportation, left at its disposal or from any other sources of the passenger that are at the disposal of the air carrier.
- The cost of the ticket for the transportation of deportees is paid by the state authorities of the country that has decided to deport such persons to the country, to which deportation takes place.
- Before the transportation, the air carrier must be provided with all information concerning the presence on flight of potentially dangerous passengers who carry out the flight in a compulsory manner. When transporting persons in custody on an aircraft, the flight records must contain appropriate entry.
- The air carrier has the right to refuse to transport the deported persons in accordance with item 1, section 11 of these Rules if there are no documents, necessary for transportation or there is a reason to believe that deportees may threaten to the life and health of other passengers or cause damage to flight safety.
- It is prohibited to deny transportation of potentially dangerous passengers due to the replacement or modification of the aircraft configuration etc.
- Deported persons are transported only in the tourist class in the aircraft cabin. In case of resale of tickets, it is prohibited to upgrade the class of service for this category of passengers.
- Delivery and boarding of these categories of passengers on board the aircraft are carried out before the general boarding of passengers; deplaning is carried out lastly after the deplaning of other passengers of the flight.
- It is prohibited to serve these categories of passengers with alcoholic beverages and provide them with metal cutlery and hot meals.
- Seats for these categories of passengers are provided only at the tail part of the passenger cabin of the aircraft. If possible, potentially dangerous passengers should be separated from other passengers by one or more rows of free seats.
- Potentially dangerous passengers are not allowed for transportation in accordance with the decision of the air carrier.
- Deported persons are accepted by an air carrier only for direct air carriage, provided that:
– The relevant state authority, that carries out the deportation (departure) informed and delivered sufficient information to the air carrier, at least 24 hours before the flight, (flight number, number of deportees, reasons for deportation, presence among deported persons those who are charged with a criminal offence, presence of infectious and mentally ill patients and the list of officials, accompanying these deportees);
– There are all the necessary documents for the acceptance of such persons for transportation.
- Deported persons are accepted for transfer airborne transportation, provided that:
– Transportation booking is confirmed on all stages of the transfer route;
– The transfer is not related to the transition / relocation of deportees to another terminal or airport;
– The transfer is not connected with an overnight stay at the transfer point; the minimum time for connecting flights cannot be less than it is supposed for this airport; and the transfer has an additional time, taken into account for the transportation and accommodation of such persons at the point of transfer to another flight.
- It is prohibited to separate deported families during transportation. In case of transportation of big deported families, it is allowed to exceed the maximum number of civil deportees on one flight.
16. Persons in custody shall be accepted for carriage in total no more than one person on a flight, accompanied by at least two security guards (authorized persons of the relevant state body).